Your Devolens account and billing

Here you can find answers about your Devolens subscription, including invoices, payment methods, and changes to your plan. Devolens was previously called Cryptolens. To accept payments for the software you sell, see Payments. For customer subscriptions, see recurring payments and subscription licensing.

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How do I cancel, downgrade, or stop renewal?

Email [email protected] and tell us what you’d like to change. Include your account username or email and company name so we can find your account. For a downgrade or stopping renewal later, tell us your preferred date—for example, the end of your current paid period. We’ll reply to confirm the date and any remaining charges; the change isn’t scheduled until we’ve confirmed it. We also need to help you switch to Free, even if it appears in the dashboard’s plan selector. For immediate cancellation, your subscription ends when we receive your request. Under our standard terms, payments already made aren’t refunded, including for unused time, and any fees due up to cancellation still need to be paid. See section 16 of the General Agreement for the full terms. If you’ve agreed different terms with us, include your agreement or order reference so we can check what applies to your account.

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What should I do after receiving a renewal invoice?

Check which account and subscription period the invoice covers. For a renewal you intend to keep, follow the payment instructions and due date shown on the invoice. If you no longer want to renew, do not recognize the invoice, or believe its details are wrong, email [email protected] with:

• Your account username or account email and company name.
• The invoice number or reference.
• What you want to change or have reviewed, including any earlier cancellation request.

We’ll review the invoice and your agreement, then let you know what happens next and whether any charges remain. Asking to cancel your subscription does not automatically cancel an invoice that has already been issued. For example, if a renewal invoice arrives after you asked to stop renewal, include the invoice reference and the date of your earlier request so support can review them together.

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How do I change my payment method or find invoices?

Open the Billing page for the Devolens account you want to manage.

1. To add or replace a card, select Update Billing Information, below Card Details, and follow the payment form.
2. To update the company information used for invoices, use the company-information link at the top of Billing, or open Contact Information.
3. To download an available invoice, find it under Invoices and select Invoice PDF.

For a restricted account, Billing — View allows viewing billing information; Billing — Edit is required to change the payment method or plan. If the update button is missing, ask the account owner to check your billing permissions. If an invoice copy is unavailable in the dashboard, including an invoice paid by bank transfer, email [email protected] with your account and invoice reference.

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Can I pay by invoice or bank transfer?

You can request invoice or bank-transfer payment by emailing [email protected]. Include your account, company name, and the plan or invoice concerned. We’ll confirm whether invoice payment is available for your account and, if approved, send you the payment terms and instructions. An existing invoice keeps its current terms unless we agree to change them.

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What does an end user mean for my billing model?

The definition below applies to legacy plans billed by end users. Check your Billing page and its pricing page link to identify the pricing that applies to your account. These legacy models use active licenses (licenses that are not blocked) and active end users when calculating usage. We count each unique (license, machine code) pair used during the period below as one active end user: An unblocked license always counts as at least one active end user. For example:

• Checking license A with machine code M repeatedly during that period counts as one end user for that pair.
• Checking both license A and license B with the same machine code M counts as two end users: there are two different license–machine pairs.
• An unblocked license still counts as at least one end user, even if it was not used on any machine during that period.

The number of end users may therefore differ from the number of people using your software. Admin accounts for your dashboard are counted separately.

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Which limits apply to my plan?

Find your plan on your Billing page. For standard plan limits, see our pricing page. If you have a legacy or custom plan, refer to the pricing and agreement applicable to your account. Contact [email protected] if you’re unsure which limits apply.