In this guide, we have listed the most common errors and how they can be solved. If the error would persist, please reach out to us at [email protected].
Products are not showing up
If the products are not showing up, it means the product in Stripe is missing skm_product_id
metadata parameter, which should be set to the product id of your product in Cryptolens. More documentation about this is available here.
Products show up but not the plans
If the product names are showing up but not the plans, it means the Pricing tiers in Stripe are missing skm
parameter in the metadata with information about the type of license to create. Please check out this article
The Stripe webhook fails with 500 error
If the Stripe webhook keeps failing with an 500 error, the issue is one the following:
In this guide, we have listed the most common errors and how they can be solved. If the error would persist, please reach out to us at [email protected].
Products are not showing up
If the products are not showing up, it means the product in Stripe is missing skm_product_id
metadata parameter, which should be set to the product id of your product in Cryptolens. More documentation about this is available here.
Products show up but not the plans
If the product names are showing up but not the plans, it means the Pricing tiers in Stripe are missing skm
parameter in the metadata with information about the type of license to create. Please check out this article
The Stripe webhook fails with 500 error
If the Stripe webhook keeps failing with an 500 error, the issue is one the following: